FAQS
Frequently Asked Questions
I need help with my existing order.
Please click the link below and someone in the team will get back to you as soon as. https://sarassecrets.store/
My Sea Moss gel looks like liquid/ leaked through the jar
It is very normal for your gel to lose it “gel like form’ during shipping. All Seamoss Gel products should be placed in the fridge for at least 2hours to allow the gel to form to the correct consistency
Where does your sea moss come from?
Our sea moss is naturally grown and carefully harvested from the pristine waters of St. Lucia. After harvesting, it undergoes a sun-drying process during the day and continues to air-dry under the moonlight at night. Once fully dried, the sea moss is rigorously tested to ensure it is pure, healthy, and free from any harmful bacteria before being packaged and shipped to you.
How long before I received my order?
We aim to provide all customers with fresh sea moss. Because of this, please allow a maximum of 1-2 days for your item to be despatched ahead of the tracking time frame
What does Sea Moss Gel taste/smell like?
Our unique sea moss is virtually tasteless and has a mild, natural scent. To reduce any oceanic aroma, we soak the sea moss in fresh lemons, creating a refreshing, subtle fragrance. We recognize that everyone’s taste and sense of smell can vary, and our added spirulina brings a gentle, earthy green taste and scent to the mix.
How much Sea Moss should i take daily?
We suggest you take no more than 2 tablespoons of sea moss gel daily. You may wish to start off by taking 1 tablespoon to get used to the taste.
How do i store Sea Moss?
Please refrigerate item from deliver (upon arrival store sea moss in the fridge for at least 2 hours before use) Jars have a best before three weeks from the date of shipping. However, storing as ice cubes expand the use by to 6 months. Please ensure ice cubes are stored in an airtight pouch or container.
Can toddler/kids take seamoss?
Yes! Seamoss is great for kids. It helps to build and strengthen Strong bones and offers brain support. It contains essential minerals that your child needs, gives them a natural boost of energy and strengthens Their immune support. However, due to the manuka honey it is not suitable for children under 12 months.
What kind of water do you use to make the seamoss gel?
Alkaline Water and Spring Water
My gel taste ‘fishy’ is it still good?
We soak every batch of sea moss with limes to minimise the natural flavours of the sea. While some say sea moss has no taste, every one’s pallet is different and the moss will taste ‘oceany’ at times because it is from the ocean.
My order arrived damaged/broken. What do I do?
We try our very best to guarantee that our products arrive undamaged, but sometimes life happens! To submit a claim for a refund/free replacement please include the following information via email: • Order number • Tracking number • Order date • Name • Address • Photo of damaged/broken product The replacement product will be processed and shipped within a week’s time. Thank you so much for your understanding!
Any other questions?
We always love to talk about our product and medicinal herbs in general! Never hesitate to reach out to us at info@sarassecrets.store, and we’ll be more than happy to answer any questions that you may have.
Please click the link below and someone in the team will get back to you as soon as. https://sarassecrets.store/
It is very normal for your gel to lose it “gel like form’ during shipping. All Seamoss Gel products should be placed in the fridge for at least 2hours to allow the gel to form to the correct consistency
Our sea moss is naturally grown and carefully harvested from the pristine waters of St. Lucia. After harvesting, it undergoes a sun-drying process during the day and continues to air-dry under the moonlight at night. Once fully dried, the sea moss is rigorously tested to ensure it is pure, healthy, and free from any harmful bacteria before being packaged and shipped to you.
We aim to provide all customers with fresh sea moss. Because of this, please allow a maximum of 1-2 days for your item to be despatched ahead of the tracking time frame
Our unique sea moss is virtually tasteless and has a mild, natural scent. To reduce any oceanic aroma, we soak the sea moss in fresh lemons, creating a refreshing, subtle fragrance. We recognize that everyone’s taste and sense of smell can vary, and our added spirulina brings a gentle, earthy green taste and scent to the mix.
We suggest you take no more than 2 tablespoons of sea moss gel daily. You may wish to start off by taking 1 tablespoon to get used to the taste.
Please refrigerate item from deliver (upon arrival store sea moss in the fridge for at least 2 hours before use) Jars have a best before three weeks from the date of shipping. However, storing as ice cubes expand the use by to 6 months. Please ensure ice cubes are stored in an airtight pouch or container.
Yes! Seamoss is great for kids. It helps to build and strengthen Strong bones and offers brain support. It contains essential minerals that your child needs, gives them a natural boost of energy and strengthens Their immune support. However, due to the manuka honey it is not suitable for children under 12 months.
Alkaline Water and Spring Water
We soak every batch of sea moss with limes to minimise the natural flavours of the sea. While some say sea moss has no taste, every one’s pallet is different and the moss will taste ‘oceany’ at times because it is from the ocean.
We try our very best to guarantee that our products arrive undamaged, but sometimes life happens! To submit a claim for a refund/free replacement please include the following information via email: • Order number • Tracking number • Order date • Name • Address • Photo of damaged/broken product The replacement product will be processed and shipped within a week’s time. Thank you so much for your understanding!
We always love to talk about our product and medicinal herbs in general! Never hesitate to reach out to us at info@sarassecrets.store, and we’ll be more than happy to answer any questions that you may have.
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Disclaimer: Please note, results may vary. This product is not intended to diagnose, treat, cure, or prevent any disease. They are not intended to replace the advice of a doctor, and the company does not dispense medical advice, prescribe, cure or diagnose illness. he views and nutritional advice expressed by Sara’s Secrets are not intended to be a substitute for conventional medical service. It is important to seek advice from a general practitioner if you have a severe medical condition or health concern.